Refund policy

Returns Policy

We offer a 14-day return period. This means you have 14 days after receiving your item to request a return.

To be eligible, the item must be in the same condition you received it — unworn, unused, with tags, and in the original packaging. You’ll also need the receipt or other proof of purchase.

To start a return, please contact us at shop@ansichtssache.co.
Returns must be sent to:
Tanja Ruckhofer, Greifswalder Strasse 46, 10405 Berlin

If your return is accepted, you will receive a return label and instructions on how and where to send your package.
Items sent back to us without a prior return request cannot be accepted.

For any questions about returns, you can contact us at shop@ansichtssache.co

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect so we can evaluate and resolve the issue.

Exceptions / Non-returnable Items

Certain items are excluded from returns — e.g., perishable goods (food, flowers, plants), custom or personalized items, and hygiene/personal care products (e.g., cosmetics).
Returns of hazardous materials, flammable liquids, or gases are also excluded.

If you’re unsure whether an item can be returned, please contact us.

Sale items and gift cards are excluded from exchange.

Exchanges

The fastest way to get the item you want is to return the item you have.
Once the return is accepted, you can place a new order separately.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund is approved.
If approved, the refund will be issued to your original payment method within 10 business days.

Please note it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since approval, please contact shop@ansichtssache.co